3-23-2020
***IMPORTANT NOTICE REGARDING APPOINTMENT SCHEDULING***
Huxley Communications is closely monitoring the COVID-19 situation and will do everything we can to protect the health and safety of our customers, our community, and our employees. We are following the current guidance from national, state, and local health authorities to ensure we are taking the appropriate actions.
We are NOT scheduling any new installation appointments at this time. We will keep your application on file and will contact you once we resume scheduling appointments for new service.
Huxley Communications is closely monitoring the COVID-19 situation and will do everything we can to protect the health and safety of our customers, our community, and our employees. We are following the current guidance from national, state, and local health authorities to ensure we are taking the appropriate actions.
We are NOT scheduling any new installation appointments at this time. We will keep your application on file and will contact you once we resume scheduling appointments for new service.
3-16-2020
Effective immediately, Huxley Communications has implemented new policies to comply with state and federal agencies’ recommendations:
Our office is now closed to walk-in traffic, but our office remains fully staffed to respond to phone, internet, and email support inquiries.
Customers who typically come into our office to make a payment will need to utilize one of the following methods until further notice:
1. Mail your payment; must be received by the 20th of the month.
2. Place your payment into a payment dropbox located at our office in Huxley or at 417 Main St in Slater
3. Pay online via Smarthub/ Account
4. Pay by phone with credit/debit card by calling 515-597-2281
We will continue to perform service calls for existing customers, but we may ask you to do some additional troubleshooting over the phone before visiting you. If we are unable to resolve your issues remotely, we will schedule an appointment. We are continuing to schedule and perform installations for new customers as well.
Prior to any truck roll for a trouble ticket or installation of new service, our Customer Care Representatives will be required to ask the following questions of the account holder:
1. Have your traveled to known areas with any COVID-19 (Coronavirus) outbreaks in the last 30 days?
2. Are you currently showing any signs of acute respiratory illness or fever?
3. Have you been placed under self-isolation or quarantine?
•If there are no potential risks, an appointment will be scheduled, and a technician will be dispatched. If there is a change in the health status before the appointment, customer should contact our office immediately.
•If there are potential risks, our technicians will work with the customer to remotely correct the trouble or an appointment will be made once the potential risk has been clear for at least 24-hours.
•All company-owned equipment (set top boxes, switches, remotes, etc.) being returned to Huxley Communications should be placed in designated containers located at the main entrance to our office.
These policies are subject to change at any time. Please call our office with any questions.
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