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INTERNET SUPPORT

We are sorry you are having problems with your internet service. We pride ourselves on offering dependable and reliable internet service for when you need it, but sometimes equipment or wiring fails. Here are some helpful tips to figure out the problems you are experiencing with your internet service and to help us restore you service as quickly as possible.

Need additional assistance? We offer FREE 24/7 live tech support at 515-597-HELP (4357)

Your computer will not boot up (turn on)

Make sure the monitor is turned on.

Check all the connections – to the computer, from the computer to the power strip, and from the power strip to the outlet – and press firmly into place. Sometimes even a slight bump to a component can break a connection.

Plug something else (like a lamp) into the electrical outlet to see if the outlet has gone bad.

 

You’ve lost your Internet connection

Check to see if the phone or Ethernet cord is firmly plugged in and connected.

If your Internet service is through a phone line, check the function of that line by plugging in a phone and seeing if there’s a dial tone. Call for line service if you don’t hear one.

Wait a few minutes and try again. Sometimes this is a temporary problem. Also, try restarting your computer.

If none of these troubleshooting tips restore your service, call Internet Tech Support at 515-597-HELP (4357).

Your screen has frozen up

Try a warm boot, which means restarting the computer without fully shutting it down first. A warm boot can be accomplished by pressing the CTRL – ALT – DEL keys simultaneously, or by selecting the restart command from an operating system menu.

If a warm boot doesn’t work, a cold boot is the next step. This means you turn the power off on your computer, and then back on again. A cold boot forces the computer to turn off without shutting down applications one by one, so you may lose unsaved data. But hopefully, you’ll at least be able to restart your computer.

TV

Troubleshooting Tips

SkitterTV User Guide

DOWNLOAD:
SkitterTV User Guide

 

SkitterTV Frequently Asked Questions
SkitterTV Remote Quick Guide
How to program your SkitterTV remote

STEP 1: Turn on the TV set.

STEP 2: Press the TV button and the OK/SEL button simultaneously for 3 seconds. The TV LED light will turn on for 30 seconds indicating the unit is ready to be programmed.

STEP 3: Point the remote control toward the TV and enter the 3-digit code number assigned to your brand. You can see a list of the most popular TV brands and codes below.  PLEASE NOTE: If the 3-digit code number you just entered is correct, the TV will turn OFF. If it did not turn OFF, continue entering code numbers listed for that brand until the TV turns OFF.

LG: 363, 113, 116, 102, 106, 112, 119, 127, 143, 284
Panasonic: 080, 034, 056, 092, 164, 208
Samsung: 258, 050 ,089 ,105, 127, 143, 160, 228, 229, 363
Sony: 001, 139, 147, 126, 185, 085, 213, 277
Toshiba: 138, 015, 030, 007, 040, 062, 101, 325
Vizio: 386, 387

STEP 4: After you have entered the correct code number and TV has turned OFF, press the POWER button to turn the TV back On. Now it’s time to test the VOLUME and MUTE buttons for the TV to make sure they work. If any of the functions do not work as they should, repeat from STEP 3 using the next 3-digit code number listed for that brand.

STEP 5: Once you have found the correct 3-digit code, save it by pressing the TV button one more time. The TV LED light will blink twice to confirm that the code was successfully stored.

If the above 5 steps do not work you can use the auto-search method:

STEP 1: Turn on the TV set.

STEP 2: Press the TV button and the OK/SEL button simultaneously for 3 seconds. The TV LED light will turn on for 30 seconds indicating the unit is ready to be programmed.

STEP 3: Point the remote toward the TV and press the (CH ↑) or (CH ↓) button one step at a time or keep in pressed. The remote will emit a series of ON/OFF commands. Release the (CH ↑) or (CH ↓) button as soon as the TV turns OFF.

STEP 4: After you have “found” the correct code number and TV has turned OFF, press the POWER button to turn the TV back On. Now it’s time to test the VOLUME and MUTE buttons for the TV to make sure they work. If any of the functions do not work as they should, repeat from STEP 3 going in the opposite CH direction.

Weak or No Signal Message appears on your TV screen

This is an issue we see frequently. Please note this is normally not an issue with your SkitterTV but rather an issue with your TV not being on the correct input to be viewing your SkitterTV.

First check to see that the set-top box is turned on and not in “standby” mode. If the tv and set-top box is turned on then this is most likely an input issue.

To correct this issue, you must find the correct input that your set-top box is connected to your TV. This varies widely by TV brand but generally you can cycle through your inputs by pressing the “Video Source” button on the remote provided by Huxley Communications. If this does not work, please use the remote that came with the TV. You will be looking for a button marked “Input” or “Source” or “Video Source”.Occasionally the source list may be found under a “menu” button. For further assistance you should refer to your TV manual or contact the manufacturer directly.

Once the TV is on the correct input, you will again see the correct programming and no longer see the “weak or no signal” message.

PHONE

Troubleshooting Tips

How to trouble shoot your phone service

We are sorry you are having problems with your phone service. We pride ourselves on offering dependable and reliable phone service for when you need it, but sometimes equipment or wiring fails. Here are some helpful tips to figure out the problems you are experiencing with your phone service and to help us restore you service as quickly as possible.

‘Can’t be completed as dialed’ or similar error message

1- If you have dial tone, but can’t make a call, it is most likely an issue with your long distance carrier or local routing. This issue will need to be reported to your long distance carrier to resolve the issue.

2-Check the number you have dialed. Is it a 1+ toll call or maybe you incorrectly dialed the number?

‘Static or noise on the line’

1-We need to determine if the issue is on the inside or outside of your property. Unplug all phones, faxes, modems, answering machines, satellite dishes. Plug in one piece of equipment at a time and listen for noise. Check each piece of equipment to determine if one has gone bad. If the noise is still present, the issue is most likely on our end and will require a truck roll.

‘No dial-tone’

1-Unplug all phones, faxes, modems, answering machines, satellite dishes. Plug in one piece of equipment at a time and listen for dial-tone. Check each piece of equipment to determine if one has gone bad. Often the source of ‘no dial-tone’ is a piece of equipment seizing the line. Resetting or power-cycling that equipment often restores service.

Call Completion Issues-Other people cannot call you
Are long-distance calls not getting through to you? Many people living in rural America are still experiencing intermittent problems receiving long-distance phone calls from across the country. You may have encountered any of the following:

-Someone tells you he/she tried to call you but the call didn’t get through, or the caller heard ringing but you didn’t.
-A call came through to you but the quality was poor.
-A call came through but the Caller ID was incorrect.

Failed or degraded calls not only undermine the integrity of the nation’s telephone networks and frustrate consumers, but they also pose a serious risk to public safety and harm the rural economy. For example, schools may not be able to reach parents with critical alerts, and small businesses may be losing customers. The problem starts with the long-distance carrier used by the customer who makes the call, and can only be resolved by this carrier.

Local telecommunications providers, such as Huxley Communications, are not the cause of the problem. We strive to provide excellent service at all times, and are as frustrated as you are by the illegal practices of some long distance carriers and their agents. Action is currently being taken by the FCC and its Rural Call Completion Task Force. It includes staff from the agency’s Wireline Competition, Public Safety and Homeland Security, and Enforcement Bureaus. Most recently, the Wireline Competition Bureau issued a Declaratory Ruling to clarify the FCC’s stated prohibition on actions taken by companies which may restrict telephone traffic in any way. This ruling reminds long-distance carriers that it is illegal to block, choke or reduce long distance traffic and that this prohibition also includes any practices that lead to call termination or call quality problems as well. These practices would violate the Communications Act of 1934 because it is seen as unreasonable discrimination of those of us who reside in rural areas of the United States. To read the entire document, visit: www.fcc.gov/document/wcb-issues-declaratory-ruling-rural-call-completion-issues

There are things you can do to help:
– Ask for the name of the long-distance carrier used by the person trying to reach you.
-Call Huxley Communications and give us the name of the carrier used by the caller, your phone number and the number of the person trying to call you, and the date and time of the problem call. We’ll contact the carrier on your behalf to try and resolve the issue. -Go to www.fcc.gov/encyclopedia/problems-long-distance-or-wireless-calling-ruralareas for more information on the call completion issue or to file a complaint with the FCC against the carrier used by the person trying to call you (not Huxley Communications). Encourage your caller to do the same.

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102 N. Main Ave. Huxley, IA 50124
(515) 597-2281 or (515) 597-2212
Toll-free: 1 (800) 231-4922 Fax: (515) 597-2899
Email: huxtel@huxcomm.net

SERVICE HOURS
Huxley Office Monday – Friday | 8 am – 5 pm
INTERNET TECHNICAL SUPPORT
(515) 597-HELP (4357)

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